Exciting art and crafts products to inspire imaginations,
from the UK's leading children's creative experience company

Phone : 01395 239700

Our Promise...

...and commitment is to help you inspire your child's imagination and to give you a fantastic shopping experience.

If you are not absolutely delighted with your purchase please get back to us with your feedback so we can resolve this ASAP.

  • To contact The Creation Station Ltd please email enquiry@thecreationstation.co.uk

  • By Mail: Please address to Sarah Cressall Founder and Managing Director,
    The Creation Station Ltd,
    Inspiration House,
    Creativity Drive,
    Unit 3,
    Woodbury Business Park,
    Devon,
    EX5 1LD

  • Our Phone number is 0844 854 9100
    Hours of Business Mon- Fri 09.00 -17.00.

To Make a Purchase

Click on the 'Buy' button and the item will be added to your shopping cart. To access your shopping cart click on the 'basket image' at the top of the page.

We accept – Debit Cards and Credit Cards.

We use Sage Pay payment gateway to process your card payments.
Transaction Security

All transaction information passed between our site and the Sage Pay System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Encryption and Data Storage

Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data held by Sage Pay is extremely secure and Sage Pay are regularly audited by the banks and banking authorities to ensure it remains so.

Links to Banks

Sage Pay have multiple private links into the banking network that are completely separate from the internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Out of Stock Items

In the event that an item is out of stock or mis-priced then we will refund the total amount of money to you with no liability to ourselves. If you want to query an order prior to placing it then please call or send an email.

Shipping

Shipping in the UK is by CityLink. Standard delivery is £3.95 for UK mainland – we guarantee that you will receive your order within 5 working days. Express delivery is £7.95 for UK mainland – we guarantee next day delivery for orders placed before 14:00. Offshore shipping – will be charged at cost - Please contact us for Offshore and international orders.

If you spend more than £40 you will qualify for free standard delivery.

Payment Details

Prices are shown in UK Sterling on the site. You will be charged in UK Sterling and postage and packing will be added when you go to checkout. Postage and packing will be added before you pay for the items so you can see what the total amount is before you commit to purchase.

Refunds and Returns

If you are not totally delighted with your purchase – Please contact The Creation Station Shop  to let us know and send the package back within 14 days of receiving your items. We will then refund the cost of the purchase in the same form of payment by which you originally purchased it. We will only refund the postage back to you if we have made an error i.e. sent out the wrong product. We will not refund the postage if we have sent out what you have ordered.

Please note that until we receive the parcel back it is your responsibility so we would suggest recorded postage. The refund will be processed within 5 days of receiving the product back.

Faulty or Damaged Goods

Whilst we package everything carefully for postage occasionally accidents can happen. If you receive a product which has been damaged please contact us within 14 days and we will arrange a replacement or refund.

Privacy Policy

Your privacy is very important to us.  You can receive regular monthly updates by joining the Creation Station newsletter - from which you can easily unsubscribe at any time.  Your email address will be used solely by The Creation Station Ltd to let you know of new items and promotions. Your email address will NEVER be given to a third party. Personal information used to make payment of goods from The Creation Station is entered through a secure https: server through Sage Pay thus we do not hold any of your credit card details. For a more detailed privacy policy please click here

Other information

  • Emails will normally be answered within 24 hours Monday to Friday.
  • Your item will be packed and shipped normally within 2 working days to arrive
    with you within 3 – 5 working days however often it may arrive quicker.
  • Our Descriptions are correct to the best of our knowledge.

Click for the Creation Station Shop detailed terms and conditions.